![]() We cannot see nor collect personal data of any kind. ![]() You can also rest easy knowing that the Guardian programs only monitor the health of your computer. When a potential issue is spotted, we will alert you immediately via email with specific information about the problem, as well as the steps needed to resolve the issue… saving you a lot of time, money and worry. Guardian will run appropriate maintenance routines, complete small system and software updates and patches, scan for and quarantine malware and adware, and repair many common disk errors. Guardian software from computerDNA provides 24/7, pro-active maintenance, monitoring and security services that are designed to identify potential issues before they become expensive, full-blown problems. It’s the fastest, easiest way to keep track of your computer’s health and well-being for Mac and Windows. If we are unable to get your data, we partner with hardware recovery experts who have excellent success rates with data clean room recoveries. If for some reason your data is not backed up, our technicians are experts in getting your data from failing or corrupt drives. We will evaluate your situation and make the recommendation that makes sense for your needs and budget.ĭata recovery on your Mac is our specialty. Give us a call to discuss RAM, SSD upgrades or possible system replacement. Our technicians can provide and install upgrades, updates, and system software on your Mac. You do not need to book an appointment but if you would like to let us know you are coming you are welcome to book one through Apple’s website here After the repair is complete in-house, we offer an option to deliver your Mac and set it back up at your site. Our hourly billing rate is $125 per hour. Unlike the Apple Store, we do not offer while-you-wait bar appointments or consultations, but we do offer an average turnaround time of 3-5 business days. We also offer data recovery services at an additional charge. ![]() This $100 will be applied to any subsequent work that is done on your repair. We charge a minimum bench fee of $100 for our time invested in diagnosis and triage. We run our service department on a repair-queue system, based on a first-come, first-served system. ComputerDNA is an Apple Premium Service Provider offering both warranty and non-warranty break/fix repair service at our location in Blue Ash. ![]()
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